To help prevent the spread of COVID-19, the Ohio State Wexner Medical Center is currently converting in-person appointments to telehealth appointments wherever it’s possible and appropriate.
If you have an upcoming appointment, you may be hearing directly from your doctor’s office to reschedule your appointment as a video visit. If an in-person visit is required, appointments will remain scheduled as-is, and we’ll continue to take all necessary precautions to ensure your safety. Learn more
See your doctor without leaving the house
With video visits, you can easily receive treatment for many conditions from your Ohio State health care provider remotely. Instead of coming into the office for your appointment, you stay at your home or office and use your smartphone, tablet or computer to see and talk to your doctor. During your video visit, your doctor can perform many of the same tasks for you as they would for an in-person visit, including prescribing medication.
How to schedule a video visit
Video visits are scheduled much like office visits and are available to both new and existing patients, with or without a MyChart account.
- Contact your doctor’s office to see if this type of telehealth care is right for your health concerns. If you have an existing appointment that is appropriate for a video visit, your provider may contact you directly to reschedule.
- Don’t have a provider? Simply call 614-366-5555 and our appointment specialists can help you schedule.
Tips for a successful video visit
You’ll receive instructions about your specific appointment from your provider, including what technology will be used during the telehealth appointment. This may be MyHealth, Updox, or another common online video platform. Review these details in advance, follow any prompts to check in ahead of your appointment time and note these additional preparation tips:
- Plan where you’ll be at the appointment time in a relatively quiet, private, well-lit location
- Have your insurance card and a list of any current medications ready
- Make sure you have a strong Wi-Fi signal
- Confirm that your device is fully charged and that it can be stabilized on a stationary object
- Join your video visit at least five minutes ahead of your appointment time
Video visits can be conducted with or without MyChart. Learn more about each option.
Using MyChart for your visit
Using Updox for your visit
Why should I use MyChart?
After your visit, the easiest way to access your After-Visit Summary, plan of care, prescription information and ability to message your provider follow-up questions is through MyChart.
Download the MyHealth app and sign up for MyChart to have your personal health information and care ready at your fingertips. Ready to get started? Learn more about how to create a MyChart account with our easy step-by-step MyChart activation guide.
Does my insurance plan cover telehealth?
As of 4/1/2020 the following insurance plans pay for video visits: Aetna, Anthem, Buckeye, CareSource, Cigna Behavioral Health, Medical Mutual of Ohio, Molina, OSU Health Plan, Paramount, United Behavioral Health, United Health Care, Medicare and all the Medicaid insurance plans. Cigna Medical is not currently covering video visits. You are responsible for your insurance plan co-pay. If you are unsure of your coverage, contact your insurance plan.
If you don’t have one of these insurance plans, the typical $49.99 pre-payment has been temporarily waived and and you will be billed after your visit.
Frequently Asked Questions
What symptoms or conditions can be treated with a video visit?
Can I be prescribed medication through a video visit?
What technology do I need to have a video visit?
What is eCheck-in?
Can I have a video visit when I’m out of town or on vacation?
Can I have a video visit for my children?
Will a video visit doctor recommend that I come into the office or Emergency Department?
What if I don't have internet access at home?
Do I need to be on a wireless network to do a video visit?
Why can't I download the MyHealth app?
Why can’t I log in to MyChart through the MyHealth app?
I opened the MyHealth app, but can’t find where to start the video visit.
Who can help me with a video visit?
What should I do if I still have questions?