Telehealth Immediate Care offers new and existing Ohio State patients 14 and older same-day care via video or telephone. If you have a non-life-threatening illness or injury or a common health condition and don’t want to travel to the doctor’s office, you can see a health care provider without ever leaving your house.  

Simply call 614-293-3200 or log in to MyChart, select immediate care and your preferred appointment time. Expect to spend 15 to 20 minutes for initial registration and assessment. Our team of experts will determine what kind of care you’ll need and if your appointment would be best over phone or video. Expect to be scheduled within an hour of first calling in and seen within 24 hours.

Hours of Telehealth Immediate Care operation:

Monday – Friday, 8 a.m. – 10 p.m.
Saturday and Sunday, 10 a.m. – 6 p.m.

Make sure you’re prepared for your video or phone visit ahead of time. Read below for more information and required technology.

What you need for a video visit or phone appointment

For all Telehealth Immediate Care appointments:

  • Insurance card
  • List of current medications — keep prescription bottles nearby, if possible
  • A private, quiet space for talking

For video visit appointments:

Smartphone, tablet or laptop

What can be treated through a Telehealth Immediate Care appointment?

Conditions for which a provider can treat you remotely include:

  • Abdominal pain
  • Allergies
  • Asthma
  • Back pain
  • Bronchitis
  • Cold and flu symptoms, including cough, sore throat and strep symptoms
  • Conjunctivitis or “pink eye”
  • Headache
  • Minor cuts/scrapes/burns
  • Nausea, vomiting, diarrhea
  • Painful urination
  • Rashes
  • Sinus infections
  • Sprains/strains
  • Urinary tract infections
  • Yeast infections

Does my insurance plan cover telehealth?

As of 4/1/2020 the following insurance plans pay for video visits: Aetna, Anthem, Buckeye, CareSource, Cigna Behavioral Health, Medical Mutual of Ohio, Molina, OSU Health Plan, Paramount, United Behavioral Health, United Health Care, Medicare and all the Medicaid insurance plans. Cigna Medical is not currently covering video visits. You are responsible for your insurance plan co-pay. If you are unsure of your coverage, contact your insurance plan.

If you don’t have one of these insurance plans, the typical $49.99 pre-payment has been temporarily waived and and you will be billed after your visit.

Don’t wait until you’re sick

Download the MyHealth app and sign up for MyChart to have your personal health information and care ready at your fingertips.